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Terms of Service

Terms of service

STANDARD TERMS AND CONDITIONS AND GENERAL TRADING INFORMATION

1. These Terms and Conditions apply to all orders placed on this website only. Receipt of acknowledgement of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract notwithstanding any purported terms put forward by you.

2. PAYMENT TERMS

2.1 ACCOUNT
Payment shall be made in full according to the terms agreed in writing when the account has been opened.

2.2 NON ACCOUNT
Payment must be made before the order is despatched.

2.3 DISCOUNT
Any discounts that are offered are applied to the invoice at the time of processing the order unless agreed in writing otherwise.

2.4 VAT
Some items become subject to VAT, If you place an order and such a payment applies, VAT will be added to your order. You will be contacted to pay the VAT before delivery will be undertaken.
If VAT is noticed on your order after the bill has been paid, you as the customer are liable to pay the VAT in full before receiving your delivery.

3. OVERDUE ACCOUNTS

3.1 No goods will be delivered on accounts which remain unpaid 14 days after payment is due. We reserve the right to charge interest on overdue accounts, at the rate of 5% above the Barclays Bank Plc base rate from time to time from the date the account became due until payment is received. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you.

3.2 We reserve the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings.

4. PASSING OF TITLE AND RISK

4.1 The risk in the goods shall pass to you on delivery.

4.2 All goods, delivered or not, remain our property until payment is received in full.

4.3 Until such time as payment is made you shall retain such goods separately from other goods and clearly mark them in such a way that they can be readily identified as being our property and any payment received by you for any sale of such goods must be held in a separate account in trust for us. In the event of non-payment for such goods we will, without loss of any rights or remedy, remove from your possession those goods belonging to us in accordance with these conditions and we shall be entitled to enter upon the property where the goods are stored to repossess and remove the same. You hereby grant us an irrevocable licence to enter your premises for the said purposes.

5. PRODUCTS
We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement no warranty is given as to accuracy and no responsibility will be accepted for error or mis-scription and any resulting loss.

6. QUOTATIONS AND CONTRACTS

6.1 Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today¹s current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation of accepted contract, we shall be entitled to charge such increases to you.

6.2 Quotations are only valid for 30 days after the initial quote date.

6.3 Any price or quotations is subject to change at any point without notice, including advertised offers.

7. PRICES
Where applicable all prices quoted are subject to VAT at the current rate.

8. DELIVERY

8.1 Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery.

8.2 DDC Foods accepts no responsibility for deliveries being missed due to non payment. It is the customer’s responsibility to ensure that full payment is made before delivery can take place.

8.3 International transit times are approximate and may be subject to customs clearance. Local country restrictions apply. DDC Foods will not be held responsible for any delay of delivery of the goods with international deliveries.

8.4 DDC Foods cannot be held responsible for any customs and excise charges that may occur from the import or export of your goods.

9. QUANTITY VARIATION
We shall be deemed to have fulfilled our contract by delivery of a quantity within 5% plus or minus of the quantity of goods ordered and you will be charged at the contract rate for the quantity delivered.

10. CLAIMS

10.1 Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 5 days of delivery.

10.2 All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 5 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.

10.3 You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery.

10.4 Claims in respect of non-delivery must be made in writing so as to reach us within 4 days from receipt of our invoice.

10.5. DDC Foods requires any goods to be returned in full before agreeing to replace. If DDC Foods deem the goods to be of sufficient quality, and within tolerance we reserve the right to return the goods and refuse a replacement or refund.

11. LIABILITY

11.1 Save in so far as defects in the goods cause death injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.

11.2 We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in clause 10.

11.3 We are not liable for any financial loss incurred by you, including but not limited to expenses incurred by you, interest payments & loss of earnings or similar gains you would have received on monies paid to us in lieu of any unfulfilled order.

11.4 Nothing in these terms and conditions shall affect the rights of a consumer.

12. REFUNDS

12.1 We Reserve the right to rectify defective goods by replacement and shall not be liable to refund.

12.2 DDC Foods will credit your account if we deem a refund should be made

12.3 If we offer to replace you must accept such an offer unless you can show clear cause for refusing to do so.

12.5 All defective items must be returned to us before replacement, if the subject work is not available we will assume that it has been accepted and no replacement will be provided.

12.6 Refunds will take 3 to 4 working days to complete once DDC Foods has agreed to refund. This cannot be completed any faster.

13. CANCELLATIONS

13.1 Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them..

13.2 In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

14. MISCELLANEOUS
The contract between ourselves the Company and the Customer shall be governed by and construed in accordance with English Law.

15. COMPLAINTS
Complaints must be made within 48 hours of receiving your goods. Any complaints made after this time period are void of any right to refund.

Contact Us

  •  

    Maylands House, Maylands Avenue

    Hemel Hempstead, HP2 7DE

  •  

    01442 871071

     

  •  

Opening Time

  • Monday - Friday........8:00 - 17:00
  • Saturday........Closed
  • Sunday........Closed

© 2017 DDCFoods Ltd. All Rights Reserved.

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