We, DDC Foods Ltd (“DDC Foods Ltd”, “we”, “us”, “our”) are committed to protecting and respecting the privacy of everyone who visits our website, www.ddcfoods.co.uk (the “website”). We will only collect and use personal data in ways that are described here and in a manner that is consistent with our obligations and your rights under the law.
In this Policy, when we refer to "you", we are referring to you, as the person or entity accessing, viewing and/or using the website.
Who We Are and How To Contact Us
Where DDC Foods Ltd collects and processes your personal data, it is the controller for the purposes of data protection laws including the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”) and the Data Protection 2018 (“the Act”) and/or any applicable legislation adopted by the United Kingdom post the United Kingdom ceasing to be a Member State of the European Union (“Data Protection Legislation”).
If you need to contact us for any reason regarding this Policy, including the collection and / or use of your personal data, or as otherwise indicated in any section of this Policy, our contact details are:
If you are unhappy with how we handle your personal information you can:
What personal information do we collect about you?
Personal information is information that can be used to identify or contact a specific individual, such as a name, address, telephone number or email address.
We may collect and process the following information about you when you use the website or contact us:
Information which is given by you
We collect information you give us when you register or log in to the website, complete forms on the website or searches, place orders, report problems or contact us by e-mail or otherwise. The information you give us may include your name, email address, postal address, date of birth and telephone number, username and password and credit card or other payment information.
Information we collect about you
With each of your visits to the website (regardless of whether you register or log in during your visit), we will automatically collect the following information:
Information collected when you sign up to receive newsletters and information from us
When you sign up to receive newsletters and marketing materials from us, we will collect your name and email address.
Our Legal Grounds for Processing Personal Information
Our legal grounds for processing your personal information are:
What do we use your personal information for?
Any of the information we collect from you / about you may be used as follows:
You may have a legal right to ask us to delete or destroy your information. Please contact us on firstname.lastname@example.org
Do we share your personal information?
We contract with third party service providers and suppliers to provide certain services.
We may share your personal data with the following parties, for the purposes noted below:
Except as provided above, we will not share personal information with any other third parties without informing you beforehand, unless required by, or in connection with, law and / or regulatory requirements.
We will not sell, trade or lease your personal information to others.
Where do we store your personal data?
The information which we collect about you will usually be stored inside the UK or the European Economic Area (EEA). However, we may transfer data outside the UK or EEA where our service providers host, process or store data outside the UK or EEA. Where we do this, we will ensure that the transfer is to a country covered by the decision of the European Commission or is otherwise made in circumstances where we have put appropriate safeguards in place to protect your date in accordance with the Data Protection Legislation.
How Do we Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information. Our security is reviewed and enhanced as necessary. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Unfortunately, the transmission of information via the internet is not completely secure and although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk.
Your account is password-protected for your security and we accordingly advise that you maintain the privacy of your password. Furthermore, it is recommended that you occasionally change your password to maintain this level of security.
Third Party Links
Your rights under the data protection legislation.
You have the following rights in respect of the information we process about you:
The above rights may be exercised in accordance with data protection law.
Access to information
You have the right to request a copy of personal information that we hold about you under the Data Protection Legislation. To do this, simply contact us at email@example.com. Should we be prevented from disclosing your personal information, reasons will be given for the refusal. We may also request that you provide further information and identification to enable your request to be processed.
If you believe that any information, we hold about you is incorrect or incomplete, please contact us at firstname.lastname@example.org. We will thereafter correct any information found to be incorrect. You can find detailed information about your rights under the Data Protection legislation on the UK Information Commissioner's website: http://www.ico.org.uk/.
We will not hold your personal information for longer than is necessary for the “uses” outlined above unless we are required to keep your personal data to comply with the law and any regulatory requirement.
For example, when you place an order with us, we will retain your personal data for a period of 2 years to allow us to comply with our legal and contractual obligations.
We keep this Policy under regular review and in the event, we make any changes we will place an updated version on our Website and, where appropriate, notify you by e-mail, seek your consent or place a notification on the Website. Please review this page regularly to ensure that you are always aware of what personal information we collect, how we use it and under what circumstances we will share it with other parties.
This policy was last amended on 07/09/2021